Cannot see the gene tree on the web

's Avatar

akihikoy

14 Aug, 2013 02:39 PM

Hello, I am the Tree fam user.

I forget to attach the file. I will send it again.

To practice the tree fam, I used the BRCA2. But I cannot see any gene tree on the Treefam 9. I can see the Wikipedia and sequence ( Please see the attached PDF file).
I cannot see other tree figures that I have seen in the previous version.
How do I see the gene tree on Treefam9 ? My OS is win 7,IE9, or win 8, IE10.

Yours sincerly

  1. Support Staff 1 Posted by mateus on 14 Aug, 2013 02:59 PM

    mateus's Avatar

    Hi Akihiko.

    Could you please give it a try on another browser, like: Firefox or Chrome.

    Because unfortunately right now we don't support IE. And I assume that is the problem.

    Please let me know if that doesn't work either, then we can investigate it more thoroughly.

    Do not hesitate in contacting us for any further query.

    Cheers,

    Mateus.

  2. Matthieu Muffato closed this discussion on 08 Jun, 2015 02:00 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac